AI-Agents for Customer Service Managers working with Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Keep the case queue assigned and flag uncertain matches.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsPlace grounded reply drafts in tickets for the team to review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsRoute questions without a supported answer to the service team.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsAnswer repeat chats and open tickets for questions needing staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsAnswer website chat questions and pass unsupported ones to the team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 toolsFlag overnight replies that need the team's review.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
4 toolsFlag support threads that need a person to answer.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 tools
