Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Answer repeat chats and open tickets for questions needing staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Draft customer replies for your team to review before sending.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
Answer repeat chat questions and send unresolved conversations to staff.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Route unresolved website chats to the support team with their history.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.