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Give escalated chats a clear question and a link for the original owner.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Keep a copy of sent chat replies and receive requests to step in.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Give the team unresolved shopper chats with a short summary.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer repeat chat questions and send unresolved conversations to staff.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.