Check requests, surface missing proof, chase decisions. Every one is ready to run, and you can adjust it in plain language.
Send approved DM replies and flag gaps for the account owner to resolve.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Flag page questions needing a personal response in work chat.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Flag unsupported customer questions for a personal answer.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Send urgent complaints with ticket history and reasons to follow up.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Get absence replies approved before they reach customers.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Confirm approved message removal in a private conversation note.
Get a clear result when a supervisor approves removing a sensitive chat reply, with a private note on the customer conversation.
Flag urgent app reviews and prepare replies from current support findings.
Your support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.
Prepare customer reply drafts for representatives to review.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Put suggested first answers in the review chat for approval.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Draft customer replies for your team to review before sending.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.