Link signed agreements, close signature steps. Every one is ready to run, and you can adjust it in plain language.
Answer common calls and surface requests needing a team member.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Track tickets awaiting a person and brief the next support shift.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
Answer repeat WhatsApp questions using the team's approved answers.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Give support owners a tracked engineering issue for escalated defects.
Your engineering team gets a prioritized bug in its issue tracker, and your support owner gets the link on the case.
Route unresolved website chats to the support team with their history.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.