Match property listings, book viewings, draft proposals. Every one is ready to run, and you can adjust it in plain language.
Send approved DM replies and flag gaps for the account owner to resolve.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Flag page questions needing a personal response in work chat.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Get absence replies approved before they reach customers.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Keep chat account answers tied to current policy and route exceptions.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Prepare customer reply drafts for representatives to review.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Escalate uncertain product advice to staff while keeping shoppers informed.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
Route questions without a supported answer to the service team.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Answer repeat chats and open tickets for questions needing staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.