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Route flagged support chats to teammates and send owners the handoff links.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Pass unclear shopper requests to the team with context.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer routine chats and pass open questions along with their history.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.