AI-Agents for Customer Support Coordinators in Activity Reporting

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Route flagged support chats to teammates and send owners the handoff links.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Clear common how-to emails from the support inbox with approved steps.

Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.

Route tickets needing judgment into the lead's decision view.

Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.

Create categorized cases from flagged accounts for the support queue.

Customer problems reach your support queue, and the case number appears on the account for easy follow-up.

Pass unclear shopper requests to the team with context.

Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.

Check repeat issues and complete each case before handoff.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Answer routine chats and pass open questions along with their history.

Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.

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