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Route flagged support chats to teammates and send owners the handoff links.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Clear common how-to emails from the support inbox with approved steps.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
Route tickets needing judgment into the lead's decision view.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Check repeat issues and complete each case before handoff.
Your team gets clear support cases with owners. Everyone knows which case number to work from.