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Route flagged support chats to teammates and send owners the handoff links.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Route tickets needing judgment into the lead's decision view.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Create categorized cases from flagged accounts for the support queue.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.
Check repeat issues and complete each case before handoff.
Your team gets clear support cases with owners. Everyone knows which case number to work from.