Agents help Client Services Managers keep client requests visible and follow-ups moving.
Keep client conversations acknowledged during team absences.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
See the signing link and confirmed send on each approved project.
Your client gets the agreement to sign, and you get the request link and send confirmation on the project.
Keep client agreements moving and see who needs a signing follow-up.
Your client agreements reach the right signers, and your contract tracker shows who still needs to sign and when to follow up.
Track scheduled client follow-ups and see why any text was held.
Your follow-up texts are scheduled for the time you choose, and the contact shows what went out or why a text was held.
Send flagged client problems to support with an issue type and priority.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.
Keep approved client agreements moving to signature.
Your signers receive the service agreement by email, and you can find its signing link in the client project.
Keep client call transcripts in reach for account follow-up.
You can read the full transcript on the right customer's call timeline before following up, without searching for the recording.