AI-Agents for Customer Service working with Front
Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Prepare complaint replies for managers to review.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsReply to clear FAQ tickets and leave other questions open for Agents.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsPlace tailored reply drafts in open customer conversations for review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsDraft replies to incoming customer questions in their tickets.
Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.
Draft follow-ups to complaints that an earlier response did not resolve.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
4 toolsMark answered email threads so the team can see what is done.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 toolsSave complaint reply drafts in the customer's email conversation.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.
Draft customer replies or a clear question when details are missing.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
