Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Keep assigned customer conversations covered during team absences.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Draft customer replies that respect earlier commitments.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.