Check purchase facts, compare invoices, request missing proof. Every one is ready to run, and you can adjust it in plain language.
Draft first chat answers from the team's approved responses.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Place tailored reply drafts in open customer conversations for review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
Draft customer replies or a clear question when details are missing.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.