Zoom brings teams together to get more done in a frictionless environment. Zoom's reliable, video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference systems
Answer routine tenant questions and pass callback details to the team.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Send transcripts of property phone voice notes to the coverage chat.
Get voice messages from your shared Android phone as text in your chosen coverage chat, with the sender and arrival time included.
Reply to approved tenant questions and flag issues needing a person.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Get urgent tenant complaints with the safety concern clearly stated.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Draft replies to tenants' questions using the text history.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
Draft replies to tenant complaints for review.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.
Draft replies to tenant requests from the full conversation.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
Confirm approved property visits and flag missing addresses.
Your clients get a personal appointment confirmation email after staff agree on a booking, with a link to check the details.