Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Track tenant problems in the shared sheet and flag urgent reports.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
Answer routine tenant questions and pass callback details to the team.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.