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Send Appointment Confirmations

Email clients after staff approve bookings and flag missing addresses

Use this Agent instantly or customize it - no programming needed

Confirm approved bookings and email clients
Reads
  • Appointment change notice
    Appointment change notice

    The notice identifies the appointment your staff just changed.

  • Booking request
    Booking request

    Your booking request shows staff approval, client details, and the agreed visit time.

  • Confirmation settings
    Confirmation settings

    Your settings choose the confirmed type and email template. They also allow client edits and provide the address label.

Booking calendar
Booking calendar

Your booking calendar reports appointment changes and holds the confirmation, client email, and address flag.

Is the request unapproved, canceled, or already confirmed?YesNo
Leave the request without another confirmation.
Is the client email or agreed time missing or unclear?YesNo
Note what staff must correct before confirming.
Writes
  • Staff follow-up note
    Staff follow-up note

    Your staff see a private note explaining missing details or a failed confirmation email.

Flag any missing visit address for staff.
Writes
  • Missing address label
    Missing address label

    Your staff see the private Missing address label on visits that still need an address.

Move the booking to its confirmed appointment type.
Writes
  • Confirmed appointment
    Confirmed appointment

    Your approved booking appears under its confirmed appointment type, keeping the agreed details.

Email the client the confirmation and note any delivery failure.
Writes
  • Appointment confirmation email
    Appointment confirmation email

    Your client receives their appointment details and a link to review or correct them.

  • Staff follow-up note
    Staff follow-up note

    Your staff see a private note explaining missing details or a failed confirmation email.

This Agent starts when staff approve a booking request. It checks the booking details and flags a missing visit address. It confirms the appointment and emails the client a link to review it.

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Zoom
Used as:
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Microsoft Office 365
Used as:
Show all Agents working with Microsoft Office 365

Made for your industry

Send Appointment Confirmations is made for businesses in these industries.

Made for your role

Send Appointment Confirmations is made for people in these roles.

Made for your department

Send Appointment Confirmations is made for people in these departments.

How Send Appointment Confirmations works

5 steps, in order, on every run.

  1. Check Staff ApprovalOpen the changed booking and check staff approval. Stop if the request is canceled or already confirmed.
  2. Verify Booking DetailsCheck the client's email and agreed time. Add a private note for staff if either needs correction.
  3. Flag a Missing AddressAdd a private Missing address label if the visit address is blank.
  4. Confirm the AppointmentMove the request to your matching confirmed appointment type. Keep the agreed time and service.
  5. Send the Confirmation EmailSend your confirmed appointment email with the client's name and agreed details. Include a link to review or correct the booking.

How to Get Started

Connect your tools

Connect the tools you already use, such as Zoom or Microsoft Office 365.

2 tools
Set your rules
  • Create matching public request and private confirmed appointment types with the same duration, and give each its own client email template.
  • Add a private approval field that staff set only after agreeing to the booking, and attach it to both appointment types.
  • Add a visit address question to the booking form and create a private Missing address label for appointments that need it.
  • Set the confirmed appointment email to use the client's name, appointment time and time zone, available location, and a link to the client's confirmation page; allow clients to edit their form answers there.
  • Connect appointment change notifications and grant the Agent access to appointment details, appointment types, labels, and the confirmation email action.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Send Appointment Confirmations:

What do I need to set up before using this Agent?

You choose matching request and confirmed appointment types. Add a staff approval field and write the confirmation email. Enable edits if clients should correct form answers.

Can clients correct the details in their confirmation?

Yes, if you enable edits to form answers. Add the appointment link to your email template so clients can review or correct their details.

What happens if a visit address is missing?

The appointment can still be confirmed. Your staff see a private Missing address label. The client can add it through the review link if you enable edits.

What if the email fails or booking details are incomplete?

Your staff get a private note naming the issue. Missing client email or time leaves the request unconfirmed. If sending fails, staff see a note to retry the email.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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