Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Answer common chats with article links and hand off exceptions.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Add image findings and suggested next steps to support tickets.
Give your support team a clear read on customer images, with visible clues and a suggested next step in a private ticket note.