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AI-Agents for Customer Experience Managers working with Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Flag Urgent Customer Complaints

Surface recurring complaints and missed promises for service review.

Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.

Draft App Review Replies

Pair app reviews with related support cases before drafting replies.

Your support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.