Agents help Customer Insights Analysts keep customer feedback ready to study.
Keep the review log current and surface negative customer feedback.
Your team gets a weekly log of new public reviews, with sentiment labels that make unhappy customers easier to spot.
Trace customer themes back to each interview.
Get a customer research report grounded in your interviews. See recurring needs, disagreements, and story angles with sources.
Surface what reviewers say about rivals for research discussion.
Your research team gets a clear review alert with the rating and link, while repeat links stay out of the channel.