RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Route user support chats into team channels and send replies back.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
Draft a thoughtful reply when a prospect declines a software offer.
Get a thoughtful sales email reply in your private chat, with the prospect's reason and offer context close at hand before you send it.
Send major service incident reports to reviewers with deadlines.
See who received your critical or major incident review request and who needs follow-up.
Draft first answers to product inquiries using approved guidance.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Screen customer community posts before they appear and flag suspected spam.
Keep ordinary community posts moving while moderators get clear reasons and a link for anything that looks like spam.