Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Archive recent unstarred mail so starred client emails stay visible.
Keep starred emails in view while recent unstarred messages leave your inbox each day. Choose when the cleanup runs.
Surface client decisions that need a reply before engagement updates.
Start your day with a short inbox summary that puts unanswered requests and deadlines first, with routine updates grouped below.
Record first outreach to prospective clients and list pending replies.
Your lead status reflects first outreach, and you get a short list of leads awaiting your personal reply.
Reply to new client inquiries and flag questions about the engagement.
Your prospects get a useful first reply when your guidance covers their question, and you can spot threads that need your answer.
Draft client replies that account for earlier project exchanges.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.