AI-Agents for Customer Support working with monday.com
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsGive website visitors a useful next step in chat, backed by your current help articles and service notices.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsYour bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.
Your rep gets a cancellation reply draft based on the latest emailed order update and your terms, with anything uncertain flagged before sending.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsYour assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.
Your bug and issue tracker gets clear reports engineers can use. Testers get a bug link or a specific question when details are missing.
6 toolsYour serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
You can read the full transcript on the right customer's call timeline before following up, without searching for the recording.
