AI-Agents for Customer Experience working with monday.com
monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.
Draft replies to customers still dissatisfied after an earlier answer.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
5 toolsTrack review changes across watched customer review pages.
See new and edited customer reviews in one table, with ratings and links back to the source page.
4 toolsSurface diner concerns with draft replies for manager approval.
You get personal restaurant review replies to consider each morning, with visit context when it fits and questions for you to settle.
5 toolsDraft public replies that address each guest's feedback.
Your guest reviews get thoughtful reply drafts that reflect the stay, ready for you to review before anything goes public.
8 toolsDraft personal recovery replies grounded in visit notes.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsKeep customer community feedback together for later review.
Keep your community discussions searchable week by week, with new posts and later replies to older threads in one archive.
Keep location review changes ready for experience follow-up.
See new and changed map reviews across your locations in a dated table, with links back to the reviews and notes on scans that need attention.
Show which customer feedback requests have verified addresses for follow-up.
Give your team a current list of survey respondents to contact, with temporary addresses and repeat requests set aside.
Turn poor reviews into personal replies for owner approval.
Your bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.
Surface serious complaints while keeping the reason on each submission.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Keep public reviews current so customer pain points stand out.
Your team gets a weekly log of new public reviews, with sentiment labels that make unhappy customers easier to spot.
