Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Answer repeat chats and open tickets for questions needing staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Draft customer replies for your team to review before sending.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
Route unresolved website chats to the support team with their history.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Answer website chat questions and pass unsupported ones to the team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.