AI-Agents for Customer Service Managers in Request Intake working with Chatwork
Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Surface urgent customer problems in chat with a link to their report.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
42 toolsSend approved DM replies and flag gaps for the account owner to resolve.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
23 toolsAlert the support team when a portal request has no safe ticket match.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsFlag page questions needing a personal response in work chat.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
18 toolsFlag unsupported customer questions for a personal answer.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
16 toolsSend urgent complaints with ticket history and reasons to follow up.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
13 toolsGet absence replies approved before they reach customers.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsPut suggested first answers in the review chat for approval.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsDraft customer replies for your team to review before sending.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
