Agents help Account Managers stay close to clients as their needs change.
Put a customer reply draft in your chat for review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
Draft client replies that reflect the full account conversation.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
Send approved client agreements for signature and receive a copy.
Your client gets a clear signature request with the deadline, and the agreement owner gets a copy of the invitation.