AI-Agents working with Help Scout
Choose a ready-to-run Agent that connects to Help Scout and handles recurring work for you.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
6 toolsGet a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.
19 toolsYour manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsYour customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsYour team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsGive your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsYour assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsYour support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
4 toolsYour visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsYour customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
4 toolsYour visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 tools
