Draft review replies, flag complaints, request approval. Every one is ready to run, and you can adjust it in plain language.
Get specific review replies in your inbox, with complaints flagged and uncertain booking details called out before you decide what to post.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
Find a personal reply beside new reviews in your shared sheet, with urgent complaints marked for follow-up.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Get a personal thank-you draft beside the original positive review in your inbox, ready for your approval before you post.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.