AI-Agents for Customer Support working with Help Scout
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsYour team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsGive your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsYour assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsYour support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
4 toolsYour visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsYour customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
4 toolsYour visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 toolsQuestions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 toolsYour support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.
