AI-Agents for Technical Support in Customer Support working with Help Scout
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Draft product answers from ticket history and approved help articles.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsDraft product support replies using ticket history and saved answers.
Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.
Answer documented product questions and hand off unresolved chats with history.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
4 toolsDraft product complaint replies using confirmed case findings.
Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.
