AI-Agents for Technical Support in Escalations working with Help Scout

Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.

Draft product support replies using ticket history and saved answers.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

Answer documented product questions and hand off unresolved chats with history.

Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.

Draft product complaint replies using confirmed case findings.

Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.

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