Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Answer documented product questions and hand off unresolved chats with history.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Answer questions covered by help articles and pass unclear issues to the team.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.