AI-Agents for Customer Service in Customer Support working with Chatwork

Answer common WhatsApp questions using approved customer guidance.

Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.

Works with7 tools

Draft replacement replies from customer orders for team review.

Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.

Works with34 tools

Bring customer chats into private channels and return team replies.

Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.

Works with9 tools

Draft complaint replies using order facts and team guidance.

Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.

Works with11 tools

Answer account questions in chat and route exceptions with the facts gathered.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Draft answers in customer chats for the support team to review.

Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.

Works with8 tools

Draft calm complaint replies in customer email conversations.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Works with5 tools

Draft answers to incoming customer emails for the team to review.

Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.

Works with6 tools

Leave refund reply drafts in the support inbox for team review.

Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.

Works with19 tools

Answer store chats and pass unclear cases to support staff.

Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.

Works with17 tools

Answer product questions in chat and hand uncertain cases to staff.

Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.

Works with7 tools

Answer order questions in chat with the store's recorded details.

Your shoppers get order answers in website chat, using the details your store already has on record.

Works with11 tools