Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Draft answers in customer chats for the support team to review.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Use appointment details to answer customer chats or hand them off.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.