Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Reply to customer DMs from the answer guide and flag cases needing help.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Draft answers to incoming customer emails for the team to review.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.