AI-Agents for Customer Service in Customer Support working with Squarespace Commerce
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Draft replacement replies from customer orders for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsDraft complaint replies using order facts and team guidance.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
11 toolsLeave refund reply drafts in the support inbox for team review.
Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.
19 toolsAnswer store chats and pass unclear cases to support staff.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
17 toolsAnswer order questions in chat with the store's recorded details.
Your shoppers get order answers in website chat, using the details your store already has on record.
11 tools
