Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Reply to customer DMs from the answer guide and flag cases needing help.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Draft first chat answers from the team's approved responses.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.