Agents help Reputation Managers respond to feedback and catch issues needing attention.
Respond to public criticism and report the exact reply to the owner.
Negative comments on your team's posts get a thoughtful reply when safe, and the owner hears what was said or why they need to step in.
Answer straightforward feedback and flag sensitive public comments.
Keep up with your Instagram comments: routine questions get replies in your voice, while comments needing your judgment arrive in a daily chat list.
Surface fresh company mentions that may need a public response.
Your team sees fresh Twitter mentions in its channel, with the post and link ready for a response decision.
Answer public comments and hold sensitive ones for review.
Your company Page stays responsive to new comments. Your community manager sees replies and held comments in a shared sheet.
Draft measured public replies and flag urgent complaints.
Your bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.
Address public criticism and surface concerns needing human follow-up.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.
Respond to relevant brand mentions and flag uncertain replies for review.
Stay on top of public mentions with replies that fit the conversation and a shared review list of what went out.
Spot new negative reviews in the weekly reputation log.
Your team gets a weekly log of new public reviews, with sentiment labels that make unhappy customers easier to spot.
Prioritize delicate comments before they get buried in the thread.
Your comment list highlights unanswered questions and sensitive feedback, so you can reply where your own words matter most.
Answer safe public comments and surface sensitive feedback for the owner.
You get routine replies on your channel posts and a private digest of exact replies and comments that need your personal answer.
Keep a dated log of comment changes on selected public posts.
Keep a dated record of new and edited Instagram and Facebook comments from the public posts you choose to monitor.