Podio is a collaborative work platform that's perfect for managing projects, teams, and anything else in your business that needs flexible apps that work the way you do.
Draft measured replies to reviews the business cannot identify.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.
Draft public replies to poor reviews from verified complaint history.
Get a thoughtful reply to a bad review, with supporting email history and questions to settle before you post.
Draft responses to public reviews and send them to local approvers.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.
Answer straightforward feedback and flag sensitive public comments.
Keep up with your Instagram comments: routine questions get replies in your voice, while comments needing your judgment arrive in a daily chat list.
Answer public comments and hold sensitive ones for review.
Your company Page stays responsive to new comments. Your community manager sees replies and held comments in a shared sheet.
Address public criticism and surface concerns needing human follow-up.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.
Spot new negative reviews in the weekly reputation log.
Your team gets a weekly log of new public reviews, with sentiment labels that make unhappy customers easier to spot.
Prioritize delicate comments before they get buried in the thread.
Your comment list highlights unanswered questions and sensitive feedback, so you can reply where your own words matter most.
Answer safe public comments and surface sensitive feedback for the owner.
You get routine replies on your channel posts and a private digest of exact replies and comments that need your personal answer.
Keep a dated log of comment changes on selected public posts.
Keep a dated record of new and edited Instagram and Facebook comments from the public posts you choose to monitor.