AI-Agents for Customer Service Representatives in Customer Support

Pass unresolved replies along with the original message and files.

The next support person gets the full email history and attachments, while your first responder knows who took over.

Works with5 tools

Send approved chat replies and surface questions needing a personal answer.

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools

Send approved customer DM answers and flag questions needing a personal reply.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools

Send customers a ticket link and short summary after they ask for help.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Send approved answers in page conversations and flag unclear questions.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Record why a customer's complaint needs prompt attention on the ticket.

Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.

Works with13 tools

Send approved acknowledgments while the assigned teammate is away.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Handle common phone questions and share calls needing a personal reply.

Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.

Works with11 tools

Confirm after-hours tickets arrived and keep unanswered cases open.

Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.

Works with21 tools

Answer common WhatsApp questions from approved support answers.

Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.

Works with7 tools

Remove approved replies that exposed a customer's private detail.

Get a clear result when a supervisor approves removing a sensitive chat reply, with a private note on the customer conversation.

Works with

Draft replacement replies from orders and rules for rep review.

Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.

Works with34 tools