AI-Agents for Customer Service Representatives in Chat Support working with monday.com
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Draft customer email replies for review before sending.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
6 toolsSave discount reply drafts in the customer's email conversation.
You get a reply ready to review in the customer's conversation, with a flag when the price needs a decision.
Draft refund replies that explain the verified next step.
Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.
19 toolsAnswer common chat questions and hand off unusual requests.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
17 toolsAnswer product-choice chats with linked suggestions or a staff handoff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
7 toolsReply to shoppers' order questions in chat using store records.
Your shoppers get order answers in website chat, using the details your store already has on record.
11 toolsAnswer clear FAQ tickets and leave other questions open for follow-up.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsReply to visitor problems with a supported next step and source link.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Draft cancellation replies for review in the customer's email thread.
Your rep gets a cancellation reply draft based on the latest emailed order update and your terms, with anything uncertain flagged before sending.
Draft an answer to the latest ticket question for review and sending.
Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.
