Choose a ready-to-run Agent that connects to Intercom and handles recurring work for you.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.