AI-Agents for Escalations working with monday.com
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
You get a reply ready to review in the customer's conversation, with a flag when the price needs a decision.
Get an email reply draft when a customer asks for a discount. Review the offer or decline against your rules before you send it.
Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.
19 toolsShoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
17 toolsShoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
7 toolsYour shoppers get order answers in website chat, using the details your store already has on record.
11 toolsYour manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsKeep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsGive website visitors a useful next step in chat, backed by your current help articles and service notices.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsYour bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.
