AI-Agents for Customer Experience working with Zoom
Zoom brings teams together to get more done in a frictionless environment. Zoom's reliable, video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference systems
Prepare review replies that address each customer's stated experience.
Your review reply is ready in Drafts, alongside the original review and relevant customer history when the match is clear.
4 toolsDraft a reply that speaks to the customer's specific experience.
Get a reply that speaks to the customer's review, with questions to settle before you post it.
5 toolsPair each customer review with a proposed reply for approval.
You get a tailored public reply beside the customer's review, ready to approve or revise before anyone posts it.
4 toolsKeep chat replies consistent and surface questions needing personal care.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsSurface repeat complaints and unresolved promises for follow-up.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
13 toolsPrepare personal complaint replies for a representative to review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
11 toolsDraft replies to customers still dissatisfied after an earlier answer.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
5 toolsDraft personal recovery replies grounded in visit notes.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsShow which customer feedback requests have verified addresses for follow-up.
Give your team a current list of survey respondents to contact, with temporary addresses and repeat requests set aside.
Surface serious complaints while keeping the reason on each submission.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Give visitors page-backed answers and surface questions the site misses.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsDraft replies that address gaps in earlier complaint responses.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
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