AI-Agents for Customer Experience working with Zoom
Zoom brings teams together to get more done in a frictionless environment. Zoom's reliable, video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference systems
Give visitors article-backed answers or keep their chats open for staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsKeep website chats responsive and give support the context for follow-up.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Prepare complaint replies that acknowledge the customer's exact problem.
Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.
Prepare replies to customer complaints from the case history.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.
Draft responses that acknowledge service lapses and propose next steps.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.
