AI-Agents for Technical Support Engineers

Draft answers to product questions from ticket history and saved replies.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

Works with

Answer documented product questions and hand off issues needing diagnosis.

Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.

Works with4 tools

Answer documented product questions and escalate gaps with chat context.

Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.

Works with

Answer documented product questions and flag uncertain details.

Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.

Works with4 tools