Agents help General Managers keep customer feedback and daily work in view.
Flag serious service complaints while drafting review replies.
You get personal restaurant review replies to consider each morning, with visit context when it fits and questions for you to settle.
Draft replies that flag recovery decisions needing a manager.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
See new and changed reviews for the locations you oversee.
See new and changed map reviews across your locations in a dated table, with links back to the reviews and notes on scans that need attention.