AI-Agents for Customer Service Representatives in Customer Messaging working with Chatwork

Resolve menu questions and turn customer chats into order tickets.

Your WhatsApp food orders become kitchen tickets when details and receipts are clear. Customers get answers and updates in the same chat.

Works with6 tools

Send team replies and files back to the customer's chat.

Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.

Works with9 tools

Draft a complaint reply in the customer's email thread for review.

Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.

Works with11 tools

Handle account chats that need judgment, with the customer facts ready.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Draft an answer in the customer chat for review before sending.

Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.

Works with8 tools

Draft replies from prior messages when page questions need answers.

Your page manager gets private reply drafts to review, plus a clear status when your team already answered the question.

Works with6 tools

Draft answers to new customer chats from approved wording.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools

Prepare a calm reply in the complaint thread for review.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Works with5 tools

Draft customer email replies for review before sending.

Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.

Works with6 tools

Draft refund replies that explain the verified next step.

Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.

Works with19 tools

Answer common chat questions and hand off unusual requests.

Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.

Works with17 tools

Answer product-choice chats with linked suggestions or a staff handoff.

Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.

Works with7 tools