AI-Agents for Customer Service Representatives in Message Triage working with Chatwork
Label urgent mail, summarize threads, send daily briefings. Every one is ready to run, and you can adjust it in plain language.
Send approved customer DM answers and flag questions needing a personal reply.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
23 toolsSend approved answers in page conversations and flag unclear questions.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
18 toolsDraft a reply to review before answering a customer's message.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
16 toolsSend approved acknowledgments while the assigned teammate is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsDraft answers to customer messages with facts to confirm.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
7 toolsDraft replies from prior messages when page questions need answers.
Your page manager gets private reply drafts to review, plus a clear status when your team already answered the question.
6 toolsDraft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsDraft answers to customer DMs using your team's approved guide.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
Draft answers to customer texts using the recent exchange.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
15 toolsDraft a customer reply or focused question from the full thread.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
